Lead with care, not ultimatums
Approach from concern, not control. Pick a calm moment, use “I” statements (“I’m worried about you” rather than “you need to fix this”), and listen. People are far more likely to accept help they were invited toward than help they were cornered into.
Do the legwork ahead of time
Resistance often softens when the first step is easy. Having a few real, fitting options ready — programs that take their insurance, in their area, with current availability — removes the overwhelm. You can gather these in a couple of minutes through our directory or companion.
Know the coverage basics
Find out what insurance they have and whether it is active. Most plans cover treatment, and a program’s admissions team can verify benefits quickly. Knowing this in advance prevents cost from becoming an excuse to delay.
When there is immediate danger
If someone is in crisis — thinking about suicide, overdosing, or in immediate danger — this is not the moment for a directory. Call 911 for a medical emergency, or call or text 988 (the Suicide & Crisis Lifeline), available 24/7.
Take care of yourself, too
Supporting someone through this is exhausting. Groups like Al-Anon and Nar-Anon, and family programs at many treatment centers, exist specifically for you. You will be more help to them if you are not running on empty.