Privacy Policy

Clear Bed Recovery is a referral and directory service (a “connector”)that helps people seeking treatment (“Seekers”) find and reach addiction- and mental-health treatment programs (“Providers”). We are not a healthcare provider, and we do not deliver treatment, diagnosis, counseling, or crisis care.

Information you give us during intake.

Our guided intake asks a few questions so we can match you with appropriate programs — typically the kind of care you’re looking for, a rough location (such as the first part of a ZIP code), and how care would be paid for. You may also choose to share a coarse description of your concern. You decide how much to share.

Contact details (only if you choose to connect).

After you see your matches, you may optionally provide identifying and contact details — for example your name, date of birth, phone number, email, and insurance information — so that the programs you select can reach out to you. Providing this is entirely your choice.

Conversation content.

The messages you exchange with our intake assistant are processed to guide the conversation and build your referral summary. If you create an account, your conversation may be saved to your private history so you can return to it.

Account information.

If you create an account, we store your email and authentication credentials. Provider and team accounts also include facility and role information.

Information collected automatically.

Like most websites, we collect limited technical data such as your device and browser type, IP address, and basic usage information, and we use essential cookies to keep you signed in and to operate the Service.

Information from other sources.

Our directory of programs is built in part from public and licensed sources (including government treatment-locator data such as SAMHSA’s findtreatment.gov) and from information Providers submit about themselves.

• To match you with treatment programs that fit your needs, coverage, and location;
• To share your details with the specific programs you choose — only with your consent (see Section 5);
• To create and secure your account and save your conversation history if you ask us to;
• To send you transactional messages (for example, your matches, a sign-in link, or a reminder you opted into);
• To operate, maintain, secure, debug, and improve the Service;
• To comply with law and enforce our Terms.

We do not use the matching process to favor any Provider based on whether they pay us. Matching is need-based. We do not sell your personal information, and we do not use your health information for advertising.

Information that you are seeking, or have sought, substance-use or mental-health treatment is especially sensitive. Where it applies, we handle such information consistent with HIPAA and the federal confidentiality rules for substance-use records (42 CFR Part 2), as well as applicable state law. A core consequence of those rules — and our design — is that the fact you contacted us, and any identifying details, are not disclosed to a treatment program without your explicit, recorded consent.

Identifying records you provide to connect with care are held in a restricted, access-controlled environment separate from our general directory data, and are reachable only by authorized server-side processes — never exposed publicly.

With treatment programs — only with your consent.

We send your contact details and referral summary to a specific Provider only after you explicitly consent to share them with that Provider, so their intake team can reach out. We log each consent decision (granted or declined) with a timestamp. If you do not consent, we do not send your details, and you can still contact programs yourself.

With service providers (subprocessors).

We use trusted vendors to run the Service. They may process information only to provide services to us, under contract. These currently include:

• Supabase — database, authentication, and storage;
• Anthropic — the AI model that powers our guided intake assistant;
• Resend — sending transactional email;
• Stripe — processing Provider subscription payments (Seekers never pay);
• Vercel — website hosting and delivery.

For legal reasons and business transfers.

We may disclose information if required by law or valid legal process, to protect rights and safety, or in connection with a merger, acquisition, or sale of assets — in which case we will seek to ensure your information remains subject to protections consistent with this Policy.

We do not sell your personal information, and we do not share it for cross-context behavioral advertising.

• Browse anonymously — see matches without an account or your name;
• Withdraw consent to share your details, or decline it in the first place;
• Access, correct, or delete the personal information we hold about you;
• Unsubscribe from optional emails at any time.

Depending on where you live, you may have additional rights under laws such as the California Consumer Privacy Act or other state privacy laws — including rights to know, delete, correct, and not be discriminated against for exercising them. To make any request, contact us using Section 10. We will not require you to create an account to exercise these rights.

We keep personal information only as long as needed for the purposes described here — to provide the Service, maintain your account and history, meet legal and recordkeeping obligations (including consent records), resolve disputes, and enforce our agreements — after which we delete or de-identify it. You can ask us to delete your information sooner, subject to limited legal exceptions.

We use technical and organizational safeguards designed to protect your information, including encryption in transit, row-level access controls, role-based access, and a separated, access-restricted store for identifying records. No method of transmission or storage is completely secure, and we cannot guarantee absolute security; we work to protect your information and to respond promptly to any incident.

The Service is intended for adults (18 and older) and is not directed to children. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us information, contact us and we will take appropriate steps to remove it.

The Service links to Provider websites and other third-party resources. Their privacy practices are their own, and this Policy does not cover them. Please review the privacy policies of any site you visit.

We may update this Policy from time to time. When we make material changes, we will update the “Last updated” date above and, where appropriate, provide additional notice. Your continued use of the Service after changes take effect means you accept the updated Policy.

Questions, requests, or privacy concerns? Reach us at hello@clearbedrecovery.com.