Terms of Service

Clear Bed Recovery is a referral and directory service (a “connector”). We help people seeking care (“Seekers”) find and reach addiction- and mental-health treatment programs (“Providers”), and we give Providers tools to keep their listings and availability current.

We are not a healthcare provider. We do not provide medical advice, diagnosis, treatment, counseling, therapy, or crisis intervention, and nothing on the Service is a substitute for professional care. Conversations with our guided intake assistant are a supportive way to find care — not clinical care. No provider-patient relationship is created by using the Service.

The Service is not for emergencies. If you or someone else may be in danger, call 911. If you are in crisis or having thoughts of suicide, call or text 988(the Suicide & Crisis Lifeline), available 24/7.

You must be at least 18 years old to create an account and use the Service on your own behalf. If you are using the Service to help someone else find care, you represent that you are authorized to do so.

To match you with programs, we ask for a few details during intake. We only share your identifying information with a treatment program when you explicitly consent to it, and we record when you grant or decline that consent. You can decline to share and still see matches. Sensitive health information is handled under applicable law, which for substance-use treatment records may include HIPAA and 42 CFR Part 2.

Our handling of your information is further described in our Privacy Policy. By using the Service, you consent to that handling.

Listings, bed availability, insurance acceptance, and other Provider details are supplied by Providers or third-party sources and may change without notice. We do not guarantee that any program has an open bed, will accept you or your coverage, will admit you, or will achieve any particular outcome. Always confirm details directly with the program.

If you manage a Provider listing, you agree that the information you publish is accurate and that you are authorized to publish it. You are responsible for keeping availability and contact details current and for handling any Seeker information you receive in compliance with applicable law.

Paid plans unlock profile, listing, and workflow features only. Fees are flat subscription feesand are never based on the volume or value of referrals, patients, or admissions — consistent with the federal Eliminating Kickbacks in Recovery Act (EKRA) and the Anti-Kickback Statute. Matching and routing of Seekers is need-based and is never influenced by a Provider’s plan or payment.

You agree not to use the Service to:

• break the law or infringe anyone’s rights;
• post false, misleading, or harmful content, or impersonate others;
• misuse, scrape, or attempt to gain unauthorized access to the Service or others’ data;
• use another person’s health information without authorization.

The Service, including its content, design, and trademarks, is owned by Clear Bed Recovery or its licensors and is protected by law. We grant you a limited, revocable, non-exclusive license to use the Service for its intended purpose. Content you submit remains yours, but you grant us a license to use it to operate and improve the Service.

The Service is provided “as is” and “as available,” without warranties of any kind, whether express or implied, including fitness for a particular purpose, accuracy, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or that any information is complete or current.

To the fullest extent permitted by law, Clear Bed Recovery and its affiliates will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss arising from your use of (or inability to use) the Service, your interactions with any Provider, or any care you do or do not receive. Our total liability for any claim relating to the Service will not exceed the greater of the amount you paid us in the 12 months before the claim or one hundred U.S. dollars ($100).

You agree to indemnify and hold harmless Clear Bed Recovery from claims and expenses arising out of your use of the Service, your content, or your violation of these Terms or applicable law.

We may update the Service or these Terms from time to time. When we make material changes, we will update the “Last updated” date above and, where appropriate, provide additional notice. Your continued use of the Service after changes take effect means you accept the updated Terms.

These Terms are governed by the laws of the State of Georgia, without regard to its conflict-of-laws rules. You agree to the exclusive jurisdiction of the state and federal courts located in Georgia for any dispute that is not subject to arbitration or small-claims resolution.

Questions about these Terms? Reach us at hello@clearbedrecovery.com.